4b444 Privacy Policy

1 Introduction & Purpose

4b444 is a trusted online casino and sports betting platform in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. The purpose of this privacy policy is to clearly inform you about what type of information 4b444 collects, how it is used, and what measures we take to protect your data.

This policy applies to our website, mobile application, and all related services. When you use our platform, you are considered to have consented to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

4b444 collects information necessary to provide its services. Information is collected under the following categories:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID or passport number (where identity verification is required)
• Residential address

2.2 Financial Transaction Information

• bKash, Nagad, Rocket account numbers or bank account details
• Deposit and withdrawal amounts and dates
• Transaction IDs and reference numbers

2.3 Usage Information & Technical Data

• IP address, browser type, and device information
• Time spent on site, pages visited, and click patterns
• Cookie and session data
• Login duration and login location

2.4 Communication Information

When you contact our customer support team via live chat or email ([email protected]), we retain records of those conversations. This is used to improve service quality and resolve complaints.

3 How We Collect Information

4b444 collects information in the following ways:

• Directly provided information: Information you provide yourself during account registration, profile updates, transaction processing, or when contacting support.
• Automatically collected information: Information collected automatically via cookies, log files, and web beacons when you access our site.
• Third-party information: Information received from trusted third parties for identity verification and fraud prevention.
• Payment gateways: Information received through bKash, Nagad, Rocket, or bank transfer services during financial transactions.

4 How We Use Your Information

Collected information is used only for the following purposes:

4.1 Account Management & Identity Verification

Your information is used to create and manage your account, verify your age (21+), confirm your identity, and prevent multiple account registrations.

4.2 Processing Financial Transactions

Financial information is required to process deposits and withdrawals, maintain transaction history, and comply with anti-money laundering (AML) regulations.

4.3 Service Improvement

Information is used to analyse your usage patterns in order to improve the 4b444 platform's performance and user experience, and to plan new games and features.

4.4 Security & Fraud Prevention

Your information is used to detect suspicious activity, prevent account hacking, and ensure the overall security of the platform.

4.5 Customer Support

Our 24/7 support team may access your information to properly handle your complaints, enquiries, or requests.

4.6 Responsible Gaming

Information is used to monitor your gaming behaviour and, where needed, activate responsible gaming tools — such as spending limits or self-exclusion.

5 Sharing Information with Third Parties

4b444 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, and associated banks to process transactions.
• Technology partners: With trusted technology service providers for platform operations, cybersecurity, and technical support.
• Legal obligations: Information may be disclosed in compliance with applicable law upon receipt of a lawful order from a competent court or regulatory authority.
• Fraud investigations: Information may be shared with law enforcement agencies where money laundering or fraud is suspected.

6 Cookie Policy

Cookies are used on the 4b444 website. Cookies are small text files stored in your browser that help improve the functionality of our platform.

6.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and operate the platform's core functions.
• Functional cookies: Used to remember your preferences (language, theme, etc.).
• Analytical cookies: Collect site usage statistics to help improve our services.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling cookies may limit certain platform features.

7 Data Security Measures

4b444 applies industry-standard security measures to protect your personal and financial information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Two-factor authentication: An additional verification layer for sensitive account activities.
• Regular security audits: Our technical team regularly tests for and addresses security vulnerabilities.
• Restricted access: Only authorised personnel can access the information they need.

8 Data Retention Period

4b444 retains your information only for as long as necessary. Specific retention periods are as follows:

• Account information: For the duration the account is active, and for a specified period after closure as required by applicable law.
• Financial transaction records: Retained for an extended period in compliance with financial regulations.
• Customer support records: For a reasonable period for the purposes of complaint resolution.
• Log files and technical data: For a limited period for security and technical purposes.

Where there is no legal obligation to retain it, information is securely deleted or anonymised after the designated period.

9 Your Rights

As a user of 4b444, you have the following rights over your own personal information:

9.1 Right of Access

You may request at any time to know what information we hold about you.

9.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through your account profile settings or via the support team.

9.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, where legal or contractual obligations exist, it may not be possible to delete all information.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

9.5 Right to Portability

You may request to receive the information you have provided in a structured, commonly used format.

To exercise these rights, email us at [email protected] or contact us via live chat.

10 Protection of Minors' Information

4b444 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we are informed that a user is under 21, the relevant information will be deleted immediately and the account will be closed.

If a parent or guardian suspects their child is using our platform, please contact us immediately at [email protected].

11 Third-Party Links & Services

Our platform may include game services from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. These third parties have their own privacy policies. We recommend reviewing their respective privacy policies before submitting any information on their platforms. 4b444 is not responsible for how third parties use data.

12 Changes & Updates to This Policy

4b444 reserves the right to change or update this privacy policy as needed. In the event of any significant change, we will:

• Publish an update notice on our website.
• Send a notification email to registered users.
• Note the date of the change at the top of this page.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We recommend reviewing this page regularly.